Administrative Staff Training
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Empower Your Team to Deliver Five-Star Service
This course is designed to elevate the skills of your administrative staff so they can deliver a concierge-style experience from the very first interaction. We focus on developing strong communication, empathy, and problem-solving abilities—traits that are essential to building trust and making clients feel valued. Your team will also learn how to manage bookings, handle inquiries, and resolve concerns efficiently while maintaining professionalism and warmth. A polished, service-focused front desk sets the tone for your MedSpa and creates a consistent, elevated experience that keeps clients coming back.
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Create Seamless, Personalized Interactions
This course gives your admin team the tools to make every client feel seen, supported, and prioritized.
In this course, we will show you how to:
- Train your admin staff to deliver high-touch concierge-style service, enhancing the patient experience.
- Emphasize communication and empathy to streamline administrative processes.
- Strengthen problem-solving skills to address issues quickly and confidently.
Features of the Course
This course combines customer service best practices with industry-specific knowledge to help your admin staff shine. From answering phones with poise to managing difficult situations gracefully, your team will be equipped to support a five-star patient experience from start to finish.
Concierge-style service skills tailored to MedSpas
Teach staff how to anticipate client needs, personalize every interaction, and maintain a calm, welcoming presence at all times.
Communication, empathy & resolution training
Build emotional intelligence through scripts, role-plays, and strategies that help staff navigate difficult conversations with professionalism and care.
Process refinement for front desk efficiency
Help your team create smoother workflows, manage schedules more effectively, and reduce wait times to improve overall patient satisfaction.
Why Choose Us
Why Choose
KLH Aesthetic?
We're committed to YOU — your growth, your excellence, your industry success.
Every course, resource, and strategy we offer is backed by years of experience in the aesthetic space. At KLH Aesthetic, we don’t teach theory. We offer real-world solutions that elevate patient care, streamline operations, and drive growth.
What Our Clients Say
If ever in need of consulting for an aesthetics practice, Kerry is your go to!!! She has helped me a ton with all the new technologies, best practice, and how to excel in the business. Thank you Kerry!
Nicki L. | Nickirnaesthetics
Working with Kerry has been a wonderful experience and easily one of the best business decisions I've made. Kerry is knowledgeable and extremely responsive. My business continues to grow and thrive and I absolutely believe Kerry has played a huge part in this.
Christy Lantz CRNP | Fine Line Medical Aesthetics, LLC
Wouldn’t recommend anyone else!
Sabrina N.
Partnering with Kerry Hellwig has transformed my business. She brings sharp strategy, structure, and real results. From team training to treatment planning, every system now scales. Our marketing converts, our team’s engaged, and revenue is up. If you want to grow with purpose, Kerry is the one to call.
Chris M.
Kerry brings the most luxurious experience to medspa consulting. She truly rolls out the red carpet from her creative ideas, her style of training, and executing events. I not only had the pleasure to work with Kerry but my team did as well. She brings a different approach to training a team, planning business goals, connecting with the best in the business and helping build a successful team.
Lexi Blacka | Ageless Skin and Beauty
Got Questions?
Admin staff are the first and last touchpoints for your clients. Their communication and efficiency significantly influence patient satisfaction and loyalty.
Yes. Whether onboarding new hires or refining the skills of your current team, this course offers valuable guidance for every level.
Absolutely. We provide scripts, tips, and role-play scenarios to help staff confidently and empathetically resolve client issues.
Yes. We cover time-saving systems and communication techniques that help streamline admin tasks while enhancing the patient experience.
Receive my Medspa Strategic Success Plan!
Complete the form for your custom Patient Journey Map!
